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How do I check the shipping status of my order?
To inquire about the status of your order, please click on Track order.
What if I want to return or replace my order after I have received it?
To return or replace your order you should inform us with a valid reason within 7 days after delivery. You will need to follow the complete process of returns and replace method. To know more about Returns and replace take a brief look at the Exchange & refund policy.
What are your delivery charges?
We are proud to provide free delivery. However, 5AED will be charged for remote areas' orders.
What is delivery time?
Our average delivery time is 7-10days varying according to stock availability.
Are delivery times same for all parts of the country?
To inquire about the status of your order, please click on Track Your Order link on website.
How reliable is your delivery service?
We deliver through multiple courier services to make sure you get your parcel safely and on time.
What if my order is lost or damaged?
It is well ensured that your order will not be lost or damaged. However, if such instance takes place, you will receive a full refund on your order. The Patchee takes complete responsibility of such matters.
When will I receive my order?
The item marked with “Flash Delivery” can be delivered in 5days. Standard shipping may take 7-10 business days. However, the delivery time is mentioned on every product detail page.
Do you have limits on how much product I can order?
You can purchase maximum 5 pieces for each product at a time.
How can I update my order?
Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.
How can I cancel an order?
Please contact us through our web livechat or You can also cancel your order from “My Order” if you have created a profile at thepatchee.ae. Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer.
Do You Ship Internationally?
Currently we are shipping in UAE only. We will come in more countries.
What do I do if tracking says my package was delivered, but I never was received it?
Please contact us through our web livechat. We will surely address your issue.
Why is my order incomplete?
Items missing from your order may have been out of stock. If a product has a price of 0.00 on your final invoice, it was unavailable during order fulfillment and you were not charged for it. Please contact customer service on web livechat.
How will I get payment confirmation?
Once the payment is made, the confirmation notice will be sent to the client via SMS/email within 48 hours of receipt of payment.