After receiving the product if you find your product is damaged, defective, incorrect or incomplete, you may
raise a complaint in https://www.thepatchee.ae/complaint/complaintPortal
Request must be raised within 7 days with invoice.
After the complaint approval, the refund will be made with in 7 working days.
Refunds will be done only through the Original Mode of Payment.
Non return/refund claim:
- 1.As your products are shipped from abroad, products once purchased will
not be exchanged or returned if the buyer changes the mind or does not like the smell, texture, color,
design or size of the product.
Valid Reason to return:
- 1.Delivered product is damaged (i.e. physically worn-out or broken) /
defective (e.g. unable to switch on).
- 2.Delivered product is incomplete (i.e. has missing items and/or
- 3.Delivered product is incorrect (i.e. wrong product/size/color, fake item,
- 4.Delivered product does not match product description or picture (i.e.
product is not as advertised).
Conditions for Returns:
- 1.The product must be unused, unworn, unwashed and without any flaws.
- 2.The product must include the original tags, user manuals, warranty cards,
freebies, invoice and accessories.
- 3.The product must be returned in the original and undamaged manufacturer's
packaging/box. If the product was
delivered in Patchee packaging/box, the same packaging/box should be returned. Do not put tape or stickers
directly on the manufacturer's packaging / box.
If your returned item does not meet the above requirements, we reserve
the right to reject any request for a
- Once submitted complaint after validation customer will get refund within 7 working days.